This job ad has been posted over 40 days ago...
Executive Relationship Manager
at KUBRA (Anywhere)
KUBRA develops and markets Customer Communication Management (CCM) solutions via a portfolio of business process outsourcing, information software, and professional services. KUBRA's integrated solutions enable companies to compose, deliver, manage and process complex, high-volume, personalized information assets for maximizing the customer relationship management potential of each and every customer contact.
Customer Communication Management (CCM) is an evolving solution category that forms the foundation for effective inbound and outbound communication - the seamless integration of accurate data, personalized messaging, multi-channel delivery, settlement, customer care, and internal business processes.
KUBRA is seeking hard-working, creative, go-getters who thrive in a team environment. We are a rapidly growing company that needs an energetic Executive Relationship Manager to join our Sales Team.
Responsibilities:
• Identify, promote and capture net new business opportunities within the assigned account(s).
• Manage the flawless execution of the KUBRA sales account management process, including proposal writing, contract signing and implementation definition (statement of work), financial analysis, contract negotiations, and project launch for assigned account(s).
• Clearly articulate KUBRA solutions, business value propositions and associate product road map to client(s).
• Identify, manage, and resolve issues via collaboration with the KUBRA Information Technology (IT) Department Support Teams, acting as an advocate for both the client and KUBRA to ensure expedient and appropriate resolutions
• Execute monthly account review reports/sessions including financial analysis, contract status, product visioning, account penetration, and issue review
• Expand relationship and product usage with client(s) –by promoting clients’ understanding of products
• Drive the account support team in achieving a shared project vision with the client and manage the client's expectations
• Stay involved in a sales relationship management capacity with all projects through fruition of core business objectives
• Introduce new releases/updates of products and services to your existing practice portfolio of clients and current sales pipeline of new business opportunities
• Execute a practice account management plan consistent with the business strategy of the organization.
• Support sales and marketing by representing and demonstrating KUBRA’s solutions to key client(s).
• Adhere to required sales reporting and forecasting requirements - Consistently build and deliver on an accurate account management review pipeline
• Manage and support mission critical issues for existing clients where appropriate in collaboration with IT, pulling in necessary resources from multiple teams surrounding customer requirements
• Other duties may be assigned as required in order to support key clients and the needs of the organization.
Requirements:
• Bachelor’s Degree from accredited University and/or equivalent business experience.
• Minimum of 3 years experience in an Account Management, Engagement Management or Client Relationship role.
• Experience in working with Senior level executives in an account management and/or business development role.
• Able to travel up to 50% to customer sites in the United States
• Experience in managing C-Level relationships strongly preferred.
• Experience in one or more of the following industries: Financial Services/Insurance, Utilities, Media, Communications.
• Strong experience with electronic presentment and payment applications are a plus.
KUBRA has been awarded the Ernst & Young Entrepreneur of the Year award within the Technology and Communications category for 2010.
KUBRA is a fast-growing company that offers an exceptional work environment, a competitive benefits package, and opportunity for growth and development.
Interested applicants are invited to submit their resume and cover letter through the link provided. KUBRA thanks all those who apply, however only those applicants selected for an interview will be contacted.
Customer Communication Management (CCM) is an evolving solution category that forms the foundation for effective inbound and outbound communication - the seamless integration of accurate data, personalized messaging, multi-channel delivery, settlement, customer care, and internal business processes.
KUBRA is seeking hard-working, creative, go-getters who thrive in a team environment. We are a rapidly growing company that needs an energetic Executive Relationship Manager to join our Sales Team.
Responsibilities:
• Identify, promote and capture net new business opportunities within the assigned account(s).
• Manage the flawless execution of the KUBRA sales account management process, including proposal writing, contract signing and implementation definition (statement of work), financial analysis, contract negotiations, and project launch for assigned account(s).
• Clearly articulate KUBRA solutions, business value propositions and associate product road map to client(s).
• Identify, manage, and resolve issues via collaboration with the KUBRA Information Technology (IT) Department Support Teams, acting as an advocate for both the client and KUBRA to ensure expedient and appropriate resolutions
• Execute monthly account review reports/sessions including financial analysis, contract status, product visioning, account penetration, and issue review
• Expand relationship and product usage with client(s) –by promoting clients’ understanding of products
• Drive the account support team in achieving a shared project vision with the client and manage the client's expectations
• Stay involved in a sales relationship management capacity with all projects through fruition of core business objectives
• Introduce new releases/updates of products and services to your existing practice portfolio of clients and current sales pipeline of new business opportunities
• Execute a practice account management plan consistent with the business strategy of the organization.
• Support sales and marketing by representing and demonstrating KUBRA’s solutions to key client(s).
• Adhere to required sales reporting and forecasting requirements - Consistently build and deliver on an accurate account management review pipeline
• Manage and support mission critical issues for existing clients where appropriate in collaboration with IT, pulling in necessary resources from multiple teams surrounding customer requirements
• Other duties may be assigned as required in order to support key clients and the needs of the organization.
Requirements:
• Bachelor’s Degree from accredited University and/or equivalent business experience.
• Minimum of 3 years experience in an Account Management, Engagement Management or Client Relationship role.
• Experience in working with Senior level executives in an account management and/or business development role.
• Able to travel up to 50% to customer sites in the United States
• Experience in managing C-Level relationships strongly preferred.
• Experience in one or more of the following industries: Financial Services/Insurance, Utilities, Media, Communications.
• Strong experience with electronic presentment and payment applications are a plus.
KUBRA has been awarded the Ernst & Young Entrepreneur of the Year award within the Technology and Communications category for 2010.
KUBRA is a fast-growing company that offers an exceptional work environment, a competitive benefits package, and opportunity for growth and development.
Interested applicants are invited to submit their resume and cover letter through the link provided. KUBRA thanks all those who apply, however only those applicants selected for an interview will be contacted.
Recent jobs at KUBRA
Technical Project Manager at KUBRA in Mississauga
14-02-2012
Senior Developer at KUBRA in Mississauga
14-02-2012
Administrative Assistant at KUBRA in Mississauga
14-02-2012
Published at 14-02-2012
Viewed: 192 times
Viewed: 192 times