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Full-time Help desk analyst - systems

at R.H.K. Consulting Group Inc in Toronto

$32,000.00 annually for 40 hours per week

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Transportation/Travel Information

Willing to travel regularly; Valid driver's licence

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Physically demanding; Attention to detail; Sitting; Bending, crouching, kneeling; Tight deadlines

Computer and Technology Knowledge

Word processing software; TCP/IP; Spreadsheet; Oracle; MS Windows; Linux; Internet; Database software; MAC; Device drivers; Networking software; Networking hardware; Networking security; Extranet; Intranet; Servers; File management software; Security software; Presentation software; Mail server software; Communication software; Image editing software; SQL; Mapping and data visualization software; MS Office; SharePoint; Wireless networks; Desktop applications; Business diagram software; Multimedia software

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Published at 28-10-2016
Viewed: 1126 times